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Caregiven Privacy Policy for California Residents 

Effective Date: 05.31.2023 

Last Updated on: 05.31.2023 

This Privacy Policy for California Residents supplements the information contained in Caregiven’s (“Caregiven”) Privacy Policy located at https://www.caregiven.com/privacy-policyand applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy. This is not and shall not be construed as an admission or acknowledgment that the CCPA and related state statutes apply to Caregiven or the information it may collect. 

Information We Collect 

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information could include a consumer’s name, email address, records of products purchased, internet browsing history, geolocation data, fingerprints, and inferences made about the consumer’s preferences and characteristics.

Sensitive personal information is a subcategory of personal of information and includes certain government identifiers (such as social security numbers); an account log-in, financial account, debit card, or credit card number with any required security code, password, or credentials allowing access to an account; precise geolocation; contents of mail, email, and text messages; genetic data; biometric information processed to identify a consumer; information concerning a consumer’s health, sex life, or sexual orientation; or information about racial or ethnic origin, religious or philosophical beliefs, or union membership. We do NOT collect every type of sensitive personal information. Refer to further information below for the types of sensitive personal information we collect.

Personal information does not include: 

  • Publicly available information from government records. 
  • Deidentified or aggregated consumer information. 
  • Information excluded from the CCPA's scope, like: 
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data; 
  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994. 

In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:  

 

Category 

Examples 

Collected

A. Identifiers. 

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal  

information, including sensitive personal information  

categories listed in  the California  

Customer Records  statute (Cal. Civ.  Code §  

1798.80(e)); California Consumer Privacy Act (Cal. Civ. Code §§ 1798.140(v); 1798.100(1) & (2)).

A name, signature, account name, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. 

Some personal and or sensitive information included in this category may overlap with other categories.

YES



     

C. Protected  

classification  

characteristics  

under California or  federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

NO

D. Commercial 

information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric  

information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or  

other similar  

network activity.

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

YES

G. Geolocation  

data.

Physical location or movements. 

NO

H. Sensory data. 

Audio, electronic, visual, thermal, olfactory, or similar  information.

NO

I. Professional or  employment 

related  

information.

Current or past job history or performance evaluations. 

NO

J. Non-public  

education  

information (per  the Family  

Educational Rights  and Privacy Act  

(20 U.S.C. Section  1232g, 34 C.F.R.  Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. 

NO

K. Inferences  

drawn from other  personal  

information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

 

We obtain the categories of personal information listed above from the following categories of sources: 

  • Directly from you. For example, from forms you complete or products and services you  purchase.
  • Indirectly from you. For example, from observing your actions on our Website.

Use of Personal Information


We may use or disclose the personal information we collect for one or more of the following purposes:  

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns. 
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us. 
  • To process your requests, purchases, transactions, and payments and prevent transactional  fraud. 
  • To provide you with support and to respond to your inquiries, including to investigate and  address your concerns and monitor and improve our responses. 
  • To personalize your Website experience and to deliver content and product and service  offerings relevant to your interests, including targeted offers (with your consent, where required  by law). 
  • To help maintain the safety, security, and integrity of our Website, products and services,  databases and other technology assets, and business. 
  • For testing, research, analysis, and product development, including to develop and improve our  Website, products, and services. 
  • To respond to law enforcement requests and as required by applicable law, court order, or  governmental regulations. 
  • As described to you when collecting your personal information or as otherwise set forth in the  CCPA. 
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred. 

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. 

We will retain your personal information, including sensitive personal information, for as long as is necessary for the purposes set out in this policy.

Sharing Personal Information 

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Caregiven has disclosed personal information for a business purpose.

We do not sell personal information. 

Personal Information Category 

Category of Third-Party Recipients

A: Identifiers. 

Internet Service Provider, Data Analytics provider, business  service providers, parents, affiliate and subsidiary  organizations

B: California Customer Records  personal information categories.

Internet Service Provider, Data Analytics provider, business  service providers, parents, affiliate and subsidiary  organizations

C: Protected classification  

characteristics under California or  federal law.

None

D: Commercial information. 

Internet Service Provider, Data Analytics provider, business  service providers, parents, affiliate and subsidiary  organizations

E: Biometric information. 

None

F: Internet or other similar  

network activity.

Internet Service Provider, Data Analytics provider, business  service providers, parents, affiliate and subsidiary  organizations

G: Geolocation data. 

None

H: Sensory data. 

None

I: Professional or employment related information.

None

J: Non-public education  

information.

None

K: Inferences drawn from other  personal information.

None

Your Rights and Choices  

The CCPA provides consumers (California residents) with specific rights regarding their personal  information. This section describes your CCPA rights and explains how to exercise those rights. 

Right to Know and Data Portability 

You have the right to request that we disclose certain information to you about our collection and use of  your personal information over the past 12 months (the "right to know"). Once we receive your request  and confirm your identity (see Exercising Your Rights to Know or Delete below), we will disclose to you: 

  • The categories of personal information we collected about you. 
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information. 
  • The specific pieces of personal information we collected about you (also called a data portability  request). 

Right to Delete  

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete below), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:   

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you. 
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.  
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et.  seq.). 
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation. 
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it. 

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action. 

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either: 

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. 

You may only submit a request to know twice within a 12-month period. Your request to know or delete must: 

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. 
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. 

You do not need to create an account with us to submit a request to know or delete. 

We will only use personal information provided in the request to verify the requestor's identity or authority to make it. 

Response Timing and Format 

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at support@caregiven.com

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. 

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

Personal Information Sales Opt-Out and Opt-In Rights 

We do not sell your personal information.  

Right to Correct Personal Information

You have the right to correct any inaccurate personal information we have about you. To correct your personal information, you can contact us using our contact information provided below.

Non-Discrimination 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the  CCPA, we will not: 

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts  or other benefits, or imposing penalties. 
  • Provide you a different level or quality of goods or services. 
  • Suggest that you may receive a different price or rate for goods or services or a different level or  quality of goods or services. 

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.   

Changes to Our Privacy Policy 

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. 

Contact Information 

If you have any questions or comments about this notice, the ways in which Caregiven collects and uses your information described here and in the Privacy Policy, your choices, and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: 

Phone: (515) 261-5681 

Email: support@caregiven.com

Postal Address: Veratrus Health, Inc., 9000 Northpark Drive, Johnston, Iowa 50131

This website is operated by Veratrus Health, Inc..  Caregiven is a trade name used by a wholly-owned subsidiary of Veratrus Health, Inc., an Iowa corporation, with respect to the Website and related services. Any and all references herein to “Caregiven” shall mean Veratrus Health, Inc., and its parents, subsidiaries and affiliates.